- For the safety of all participants, the instructions given by the guides or monitors must be followed at all times. Failure to comply with them by any participant may be grounds for expulsion from the activity, without having to make any refund.
- To avoid any type of disturbance to the natural environment or the local population, our code of good environmental practices must be followed.
- Enrollment in any of our activities always implies knowledge and ACCEPTANCE of the information provided in the descriptive files of each activity and the information contained in the legal notice and privacy policy of our website.
In case of an unforeseen circumstance we will contact you as soon as possible to notify you and try to avoid your traveling to the agreed place. If this is not possible, the guide may modify the activity if he deems it appropriate, taking into account the safety of the participants, proposing an alternative. In case of definitive suspension or if a similar alternative could not be made that day, we will refund your money.
The excursions can be paid by transfer or by bank card, once the departure date is confirmed by ENTREVEREDAS.
- By bank card: once the date of the excursion has been confirmed by us, you can pay at any time. From the booking form you can access the payment gateway we provide and use your credit or debit card.
- By transfer: it is possible to pay the full amount of the activities by transfer. In that case, state the locator that comes in the booking form and send us the payment receipt to info@entreveredas.com.
- Tell us what activity you are interested in and when you have availability.
- Once confirmed the availability of places by ENTREVEREDAS, we will send you an email with the details on how to make the payment.
- Make the payment at least two days before the date of the activity.
- Go to the activity that interests you or tell us your needs by clicking on the «Contact» button.
- Send the form with the date that suits you, number of people and preferences that interest you or any questions that may arise.
- In 24 hours we will answer you confirming the availability on the requested date, time and meeting point, as well as the detail on how to make the payment.
- The completion of the activity requires payment at least two days before the date of the activity.
Through this website you can directly book the scheduled activities, making the payment by bank card or transfer.
- Go to the activity that interests you and click on the «Book» button.
- Provide the name, surname(s), complete ID, number of people, email of the applicant as well as date of birth and phone number of all of them. Make the payment through our payment gateway or through bank transfer. If you choose a bank transfer, send us the payment receipt to info@entreveredas.com.
- The completion of the activity requires payment at least two days before the date of the activity.
ENTREVEREDAS offers technical advisory services in the field of ecotourism and public use in natural protected areas, development of environmental education programs and heritage interpretation, edition of educational materials of an environmental nature and training.
ENTREVEREDAS takes pictures in our activities. To do this, at the beginning of the excursions we will pass a form so that the clients who wish may authorize it. These images are our property and can be used as promotional elements in different media. If any client does not want to appear in the photographs or does not want us to use their image, they must communicate it on the form. A special case is the images where minors appear for which we will always request prior authorization, before any publication, in which the face of a minor appears.
You will not have any penalty until 48 hours before the departure date. If you cancel it:
- In the last 48 hours, only 50% of the amount paid is returned.
- In the last 24 hours, the amount paid is not returned.
Cancellations must be made by email to info@entreveredas.com, taking into account the date on which this email is received. (WhatsApp is not supported.)
You have several ways:
- Online registration through our website
- Writing us an email to info@entreveredas.com
- Via telephone at (+34) 607 25 30 75
In any case, we will contact you to confirm your place on the requested date, provided there is availability.
It is considered essential out of respect for the rest of the attendees. In addition, we always have a courtesy waiting time of 15 minutes.
In ENTREVEREDAS trained professional will lead the activities that take into account all the safety measures when carrying out the activities.
We have a civil liability insurance that covers our professional work, we are trained in occupational risks, we use safety elements such as a first aid kit and mobile phone. In addition, our clients are always insured with accident insurance that includes rescue, transfer and accident assistance in the development of the activity.
However, we warn that our activities are carried out in the natural environment, which is sometimes unpredictable, and we cannot be responsible for the unexpected events that occur therein.
For excursions in small groups the following discounts are applied in a non-cumulative manner:
- For children under 12: 10% discount.
- For groups of 4 or more people: 10% discount.
For excursions of families with children, a 75% discount is applied for children under 12 years.
Small group excursions include transfers, nature guide, wildlife observation equipment, safety equipment (first aid kit and mobile phone) and accident insurance.
A healthy picnic is optional. It includes local and fresh products : fruit, vegetables, whole wheat bread, cheese or local sausages.
There are also some optional activities that will be detailed in the description of each activity, which may include demonstrations of traditional activities or local artisan practices.
In the excursions for families with children the transfer could be by private vehicle.
For outdoor activities we recommend wearing sunscreen and lip balm, clothing suitable for weather conditions, boots or comfortable sports shoes, rain jacket if there is rain forecast, a hat, enough water, and a small back pack.
Yes, transfers from the meeting point to the starting point of the activity and back to the same point of origin are normally included. Transfers will be made in a comfortable vehicle with 9 seats and air conditioning, although we also organize excursions where you can travel with your private vehicle.
We establish a minimum recommended age for excursions, but the minimum or maximum age will depend on the physical condition of each person. As a general rule, we recommend that children and the elderly with a health problem always choose activities of low difficulty level. In any case, please consult us directly and always keep in mind that on all hiking excursions it is necessary to have a firm and safe step, as well as a normal state of health.
Most routes are designed for the general public. However, we recommend you always observe the level of difficulty that appears in the descriptive file of each activity and enroll in those for which you consider yourself trained. There are three levels of difficulty: Low, Medium or High.
If you are part of a group you can request an activity to your needs, in the place and date you want. You just have to write to info@entreveredas.com. We make a special discount to the organizer of the group.
We have a schedule of excursions with a fixed date, but we have a catalog of excursions with a personalized date, taking place the day you choose. We can also make the excursion totally tailored to your needs, according to your interests.
«ENTREVEREDAS Reconnects with Nature» organizes ecotourism excursions and environmental education activities. If you want to enjoy one of them, check our excursions or educational activities on the web.
Yes, for the programmed activities you can register yourself, without the need to be in a group. For excursions with personalized or customized dates, a minimum number of people is required (available in the file of each activity) or, assume the cost established for the minimum number of people per activity.